Frequently Asked Questions
Everything you need to know about our handcrafted luxury collections.
How long will it take to receive my order?
Standard domestic orders are processed within 1-2 business days and typically arrive within 5-7 business days. International shipping times vary by destination, generally ranging from 10-14 business days.
What is your return policy for luxury apparel?
We accept returns on unworn, unwashed items with all original tags attached within 14 days of delivery. Please note that certain handcrafted or sale items may be marked as final sale.
How do I ensure I select the correct size?
Each product page features a detailed size guide. As our silhouettes often feature intricate embroidery and specific cuts, we recommend comparing your measurements to our chart or contacting our stylists for personalized advice.
Do you offer international shipping?
Yes, we ship our collections worldwide. Shipping costs and import duties are calculated at checkout based on your specific location and the value of your order.
How should I care for my Hemant & Nandita garments?
To preserve the delicate embroidery and premium fabrics of our designs, we strictly recommend professional dry cleaning only for most of our pieces. Please refer to the care label inside your garment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are processed through a secure, encrypted payment gateway.